(06 July 2021)
Vietnam Airlines has been certified with the 5-Star
COVID19 Airline Safety Rating – the ninth global airline to meet
the criteria for this top-level accreditation.
The COVID19 Safety Audit, which was conducted by Skytrax
in May and June 2021, assessed all safety and hygiene
protocols introduced by Vietnam Airlines in response to the
ongoing COVID19 pandemic.
The assessment includes all
factors of airport and onboard cleanliness, cleaning and
disinfection procedures, standard and usage conformity of staff
PPE, COVID19 signage and information, the application of social
distancing, hand sanitiser facilities, PA guidance, organisation
and control of passenger flows, monitoring face mask usage and
adapted service systems in the airport and onboard flights.
Edward Plaisted of Skytrax said, “Vietnam Airlines
has continued flying domestic routes and offering service on a
small number of international flights. During this time, the
airline has implemented a broad range of enhanced hygiene and
revised service measures to keep customers and staff safe during
the pandemic. The protocols are being applied consistently and
with suitable consideration for the risk level in the domestic
market, and importantly, Vietnam Airlines has in place appropriate
planning for managing increased passenger volumes and handling
more international customers.”
Vietnam Airlines recently increased the number
of hand hygiene units at all high contact areas at check-in,
boarding, baggage reclaim, and in the Lotus Lounges.
The Lotus Lounges have a range of enhanced
distancing and one-way systems to facilitate safe movement and
adapted service procedures for food and drinks – which includes
increased cleaning of contact surfaces in the dining area.
All areas of the lounge are subject to enhanced
sanitisation, and the majority of seating, tables, and other
touchpoints are cleaned after use by each customer.
Electronic reading materials will replace physical
newspapers and magazines.
Passengers can expect to board the aircraft using
a system designed to increase physical distancing, and similarly,
a strict deplaning protocol is applied on arrival.
distancing, hand hygiene and contactless service systems have also been
devised for the baggage reclaim processes.
Onboard service has been simplified to reduce
contact between customers and staff – however, cabin crew wear a
full-range of PPE, and passengers are given sanitisers and wipes,
and can request face masks.
Mr Le Hong Ha, Vietnam Airlines President & CEO,
said, “We are very proud to be certified with the 5-Star
Airline Safety Rating. This is a testament to the consistent
efforts of Vietnam Airlines and is also a reflection of our
continued investment to ensure maximum hygiene and safety levels
at all stages of the passenger journey. With safety being our top
priority, we are committed to implementing the most comprehensive
COVID19 safety program, allowing passengers to travel with
confidence. We aspire to work towards a smooth post-pandemic
recovery stage, helping the country to combat the pandemic and
reinvigorate further economic growth.”
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